Service ≠ After sales ≠ Repair
◇ Service is not simply maintenance. It is not only the last stage of product sales, but also the first stage of product research and development. It runs through the entire process of product development, design, manufacturing, pre-sales, during sales, and after-sales business activities of the enterprise;
◇ Service is the process of discovering user needs and quickly meeting them;
◇ Service is to create user emotions and achieve value-added.
Purpose:
Establish a service culture and concept system that is compatible with the corporate culture, and promote the establishment and dissemination of the brand;
By integrating internal resources, we can quickly establish a highly skilled, responsible, and entrepreneurial service management team, laying a solid foundation for differentiated service models.
Idea:
◇ Utilize all available resources to create and enhance harmonious domestic service capabilities;
◇ Resources are in place, information is unobstructed, operations are orderly, procedures are controlled, and effectiveness is ensured.
National unified after-sales service:
◇ 1. If there is a problem with the equipment, please call the national unified after-sales service:
◇ 2. Please specify the time and model of equipment purchase, as well as any issues with the equipment. Please leave your contact information.
Our after-sales personnel will contact you within 10 minutes to handle the after-sales service.
◇ 4. All equipment will be provided with free vulnerable parts, lifetime warranty, and lifetime service within one year
